FAQ

FAQ
If you have a question, you might find the answer here amongst the most Frequently Asked Questions. If you do not find your question or answer here, please do not hesitate to Contact Me. fluppies@outlook.com

Measurements

All custom orders are made to the size or measurements you have provided, as a small business I cannot offer refunds or exchanges for incorrect measurements or size Please note this is custom fit.

Not tailored fit. .

In some cases I may be able to alter the item to enable it to fit. This can be done at your expense, message or email me to discuss your options.

How do I find out what size my dog is?
Measure your dog from the nape of the neck (where the collar sits) to the base of the tail (where the coat/jacket will end).  This length will be their size.  For eg, if they measure 30cm long, they will be a Small/30cm. See "Size Chart" for more sizing.

My dog is an odd shape, can I have a coat custom-made?
Of course, and usually at no extra cost! Just email or call to discuss.

Can I get a refund?
We do not normally give refunds if you simply change your mind, but will gladly exchange or give credit on wrong items before the process has started..24 hours.

Customer to send back item. own expense return shipping of item back will determine whether refund can be given if the goods are faulty within period 2 weeks. Time of purchases. 

Custom fits no refund. .

All custom orders are made to the size or measurements you have provided, as a small business I cannot offer refunds or exchanges for incorrect measurements or size.

In some cases I may be able to alter the item to enable it to fit. This can be done at your expense, message or email me to discuss your options.

 

What are the postage cost?
Regular postage will cost between $6.00 and $12.00 500g. 

Express postage will cost $15.00 under 500g. This is extra cost.   Otherwise all orders will be standard post.

International postage will cost $28.00 under 500g (New Zealand, USA and Canada)

How long will my goods take to arrive?

(Please note I now work part time and dispatch times may take longer then advised, however I always endeavour to get orders out within this time frame)
Your order will be made up and posted out approx 5 -7 working after payment is received.  Postage time varies from 1 day (within QLD or by Express post) to 2-10 days to WA (2 days sent express) 3-5 days all other states. International orders take 7-10 working days in the mail.  During busy periods (Xmas, Halloween, early winter & Sales), orders may take 7 -10 working days to be dispatched.  This is because most orders are made up when ordered.  If your product is in stock, it will be posted the next day.  (We will let you know a time frame of when to expect your order after your payment arrives).

What if I need some goods urgently?
Just let us know the date you need them by and we will do our best to get them out in time.  

I have an idea for a coat which isn't shown, can it be made?
Yes, almost anything can be made to your specifications.  Email your idea/photos to fluppies@outlook.com .

Can I pick up my order? Can I come an look at the products and have my dog personally fitted?
Unfortunately this may not be possible as I live on Macleay Island (a group of islands off Redland Bay)  if you live here, or on a nearby island, then by all means.

 

Do you sell wholesale?
Yes, to retailers within the Pet Industry only. Orders over $400 receive a 10% wholesale discount. Please supply your ABN number when doing so.

What are the payment methods?
Secure online credit card payment, Paypal, Cheque, Money Order, Direct Deposit, or Cash on pick up. All details of payment are shown when you place your order.

I emailed, but haven't had a response?
Please email again, or give us a quick call. Due to spam, some "honest" emails may get deleted. We have not ignored you! Most emails are answered within 24 hours, so if you haven't had a response, please send it again.