If you have a question, you might find the
answer here amongst the most Frequently Asked Questions. If you do not find your
question or answer here, please do not hesitate to Contact Me. email@example.com
How do I find out what size my dog is?
Measure your dog from the nape of
the neck (where the collar sits) to the base of the tail (where the coat/jacket
will end). This length will be their size. For eg, if they
measure 30cm long, they will be a Small/30cm. See "Size Chart" for more
My dog is an odd shape, can I have a
Of course, and usually at no extra
cost! Just email or call to discuss.
What are the postage costs?
are sent registered and insured. $9.50 for orders up to $100;
$12.50 for orders $00.01 - $300; $15 for orders
over $300. These prices also cover Express post. (Just note that your
parcel is not insured using Express Post, and Fluppies takes no responsibility
for Australia Post losing parcels). Insured International orders start from
How long will my goods take to
Your order will be made up and posted out approx 3-5 days
after payment is received. Postage time varies from 1 day (within QLD or
by Express post) to 2-10 days to WA (2 days sent express) 3-5 days all other
states. International orders take 7-10 working days in the mail. During
winter months, orders may take 5-7 days to be dispatched. This is because
most orders are made up when ordered. If your product is in stock, it will
be posted the next day. (We will let you know a time frame of when to
expect your order after your payment arrives).
What if I need some goods urgently?
Just let us know the date you need them by and we will do our best to get
them out in time. In most cases, urgent goods can be sent out the day after
payment. Please note, this may incur an additional 15% cost increase
to your order.
I have an idea for a coat which isn't shown, can it be
Yes, almost anything can be made to your specifications.
Can I pick up my order? Can I come an look at the
products and have my dog personally fitted?
Yes, Yes and Yes!
Fluppies is based in Strathpine (home based) and have a display room set up. You
can pick up your order, bring pooch around to try things on or get measured up.
You will need to arrange a day and time to come around, so call or email to
organise this. Fluppies holds stalls at Pet Shows during the year, so check the
site as there may be one near you.
What if the coat doesn't fit?
exchange for another size. To ensure perfect fit, add in your dog's neck, tummy
and back measurement in the custom size box. Please provide a pre-paid
parcel bag to have your new goods returned in.
Can I get a refund?
We do not normally
give refunds if you simply change your mind, but will gladly exchange or give
credit on wrong sized items. A refund can be given if the goods are faulty.
Refunds will be accepted within 2 weeks of purchasing the goods.
Do you sell
Yes, to retailers within the Pet Industry only. Orders
over $400 receive a 40% wholesale discount. Please supply your ABN number
when doing so.
What are the payment methods?
online credit card payment, Cheque, Money Order, Direct Deposit, or Cash on pick
up. All details of payment are shown when you place your order.
I emailed, but haven't had a
Please email again, or give us a quick call. Due to
spam, some "honest" emails may get deleted. We have not ignored you! Most emails
are answered within 24 hours, so if you haven't had a response, please send it